Killer Kookie Company packages each type of cookie separately. This keeps the cookies oh-so-fresh and prevents flavors and fragrances from mingling.
Because Kookie's cookies are perishable, all food item sales are final. We will happily replace any item(s) in the unlikely event they are damaged or spoiled in transit, or refund you the full amount of your purchase. We want you to be happy with your Killer Kookie Company products so please inspect your box and its contents as soon as you receive your order. Killer Kookie Company is not responsible for loss or damage as a result of shipments returned to the freight location or which are undeliverable due to an incorrect address information you have supplied to us or for a recipient's inability to receive a package on a day you specifically requested. We wish, of course, we could assure you of proper handling and the prompt receipt of your packages once they have been delivered to the correct address by UPS but this is not in our control. Although Kookie's cookies taste great, they taste greatEST when enjoyed at their freshest and for this reason we ship by whatever means your cookies will arrive the quickest. You do have the option to ship UPS 2 Day and UPS or USPS guaranteed overnight if you have the need. Shipping/handling charges are not refundable. Damage refunds will be credited to the originating credit card. Please contact our Customer Service department if you need further information. Thank you.
